Responsible Gaming
Gaming Should Be Entertainment, Not Income
Online pokies should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or supplement your income. Always gamble within your means and only with money you can afford to lose.
Age Verification
You must be 18 years of age or older to participate in online gambling in New Zealand. It is illegal for anyone under 18 to gamble online. If you are under the legal age, please do not use online pokie services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, help is available:
- Chasing losses by gambling more to recover money you've lost
- Spending more money and time gambling than you intended
- Neglecting family, work, or other responsibilities due to gambling
- Hiding gambling activities or lying about how much you gamble
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money to gamble or gambling with borrowed funds
- Continuing to gamble despite wanting to stop or cut back
- Using gambling to escape problems or negative emotions
- Failed attempts to reduce or control gambling
- Risking relationships, employment, or education due to gambling
Self-Help Tools & Safeguards
Most online casinos and pokie sites offer built-in tools to help you manage your gambling responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a limit on how much you are willing to lose over a set period
- Reality Checks: Receive notifications at regular intervals reminding you how long and how much you've been gambling
- Time Limits: Set automatic session timeouts to limit continuous play
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling platforms
- Account Pause: Take a break from your account without losing access permanently
Use these tools proactively to maintain control over your gambling activities.
Support Organizations & Help Services
If you are struggling with problem gambling, the following organisations offer free, confidential support:
New Zealand
- Gambling Helpline (New Zealand): 0800 654 655 (Free, 24/7) – A confidential helpline offering support and information for people affected by problem gambling. Visit www.gamblinghelpline.co.nz
- Problem Gambling Foundation: Provides resources, counselling and support. Visit www.pgf.nz
International Support (Relevant for NZ Users)
- GamCare (UK): www.gamcare.org.uk – Support for anyone affected by problem gambling
- GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au – Counselling and support services
- National Council on Problem Gambling (USA): www.ncpgambling.org – Information and referral services
- Responsible Gambling Council (Canada): www.responsiblegambling.org – Evidence-based resources and support
Take Action Today
If you or someone you know is struggling with problem gambling, reach out for help today. There is no shame in seeking support. Many people have successfully overcome problem gambling with the right assistance.
Contact the Gambling Helpline (New Zealand) on 0800 654 655 or visit www.gamblinghelpline.co.nz for confidential, free support available 24/7.
Remember: Gambling should be fun. If it's not, it's time to seek help.